Terms & Conditions
These general terms and conditions (the “terms”) govern the relationship between the provider and the customer when ordering services through the Cairn website.
1. Provider
Lukáš Slesár, operating under the brand Cairn
Lastovičia 4459/1, Nové Zámky, Slovakia
Business ID (IČO): not assigned
E-mail: support@cairn.sk
2. Scope of services
The provider designs and builds websites, online stores, AI solutions (chatbots, assistants) and automations for businesses, as well as related monthly services (management, content, hosting, maintenance). The exact scope of each order is defined by the product description and/or by an agreement made during the intro call.
3. Order and conclusion of contract
- You place an order by selecting a product on the site and signing in with a Google account.
- A contract is formed once the order is confirmed and (for prepaid orders) the payment is received.
- For larger projects, the specific scope, price and timeline are agreed individually before work begins.
4. Prices and payment
- Prices are listed on the site in euros. One-time services are paid once; monthly services recur.
- Payment is possible by card (via Stripe) or by bank transfer (we show the IBAN and a payment reference after you order).
- For bank transfer, work begins after the payment is credited, unless agreed otherwise.
5. Delivery and cooperation
The delivery time depends on scope and is agreed at order. Meeting the timeline requires the customer’s cooperation (materials, texts, access, feedback). Delays in cooperation move the delivery date accordingly.
6. Withdrawal, cancellation and complaints
- For bespoke digital content/services already started with your consent, the right of withdrawal may be limited to the extent of work already done.
- An order not yet started can be cancelled without penalty; work already performed may be charged.
- Submit complaints (defects in the work) by e-mail; we will remedy defects within a reasonable time.
7. Intellectual property
Upon full payment, the rights to use the delivered work for the agreed purpose pass to the customer. The provider reserves the right to show the project as a reference (portfolio) unless agreed otherwise.
8. Liability
The provider is responsible for proper delivery of the service. It is not liable for outages of third-party services (hosting, payment gateway, domain registrar) nor for loss of profit or indirect damage. Monthly services may be terminated under the agreed conditions.
9. Personal data protection
The processing of personal data is governed by a separate document, the Privacy Policy.
10. Dispute resolution
The relationship is governed by the law of the Slovak Republic. We aim to resolve disputes amicably. A consumer has the right to alternative dispute resolution; the competent body is the Slovak Trade Inspection (soi.sk).
11. Final provisions
We may update these terms; the version in effect at the time of your order applies. The current version is always available on this page.
12. Contact
Cairn · Lukáš Slesár ·w3bforg3@gmail.com
Note: this is a solid baseline, not legal advice. After registering a trade licence, add the Company ID / address, and we recommend having an adult/lawyer review it — it protects both you and your client.